Cloud-based telephony at its best!
September 03, 2021
Cloud-based telephony at its best!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is currently the telephony provider for our Customer Support team, providing help across six brands. The biggest problem it solves is the time taken to spin up a new phone number. That capability has made launching new products, testing new sites, and handling unexpected issues manageable in a way it wasn't with traditional telephony. The flexibility of being cloud-based can't be overstated.
- I appreciate Talkdesk's cloud-based solution that makes adding numbers, new routes and IVR flows easier than ever.
- It's also affordable while still delivering a pleasant interface, and all of the services I would expect from a more expensive brand.
- The partnership with Talkdesk is just that, you genuinely feel the team has your goals in mind, and their technical team is quick and competent. I've never seen such a focus on client success.
- The only slight drawback of Talkdesk, that they are working to address, is the detail available from their analytics. Some more in-depth call data isn't available in the reports but has to be requested. This is minor though compared to the benefits offered by Talkdesk, and of course, they continue to improve the dashboard and reporting so I am confident this concern will continue to diminish.
- The benefit of cloud-based telephony has given our business scaling speed and the ability to grow easily, which has indirectly supported our overall growth and revenue expansion.
The Talkdesk support team is the absolute highlight of their service. They are quick to reply and highly competent.
- NICE CXone (formerly NICE inContact)
Talkdesk is a strong alternative as compared to other cloud-based platforms, especially for an operation more focused on a plug-and-play solution that offers more advanced features while still being easy to use and understand for new customers.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes