Talkdesk is the bridge, where the gap is nowhere to be found!
November 10, 2021
Talkdesk is the bridge, where the gap is nowhere to be found!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is our main tool for our daily communication whether via call, email, or chat service. This had been helping the company not only to assist our customers every day but also to collate reports, analyze data accuracy, and find out opportunities within the company. This also helps us create projects on how we can effectively assist our customers in a more efficient way.
- Call monitoring.
- Payment process.
- Que managing.
- Skill set manager.
- Email service.
- Chat service.
- Auto dialer.
- Auto-populate when receiving a call - customer's account will automatically open in the system.
- Call monitoring - Call recording was being cut off when the agent tried to call other department.
- Increased efficiency score for call handling.
- Increased quality scores for agents.
- Increased revenue.
- Increased NPS scores.
I've been working in the customer service business for 10 years now and I'm so glad that I was able to experience this type of system for a few years now. When I got promoted as a support specialist and until I became a team manager now, this helps me manage my daily task much easier because I don't need to check a lot of tools to monitor my team. Just 1 browser open and a few clicks away and it's all done.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes