Item: Talkdesk
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Talkdesk is being used across the organization. In my department, we use it to call clients across the whole world. We also use it to answer questions or be available whenever they want to reach us. In summary, we use it to communicate and engage with our clients, providing excellent customer service.

Pros and Cons

User friendly
Simple
Great design
Solves problems

Sync with other programs or features to automatically set when a user is busy

Return on Investment

Increased agent productivity
Increased customer satisfaction

Usability

We use it on a daily basis, all the time.

Implementation Rating

Exceptional Examples of Talkdesk Support

Didn't need for support thus far.

Alternatives Considered

Skype

Talkdesk is very userfriendly and more efficient.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is a great resource if a company needs to communicate with clients or colleagues worldwide. Most companies do need this as globalization raised this need. It is very easy to call someone in a different country and it's pretty simple to receive the calls as well. No need to have a phone or pay expensive plans.

Great communication solution!

Overall Satisfaction with Talkdesk