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TD the best!
November 18, 2021

TD the best!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

It is used to make outbound calls and generate reports. It is also used to hear the recordings for the calls made.
  • User friendly
  • Accurate reporting
  • Clear network
  • NA
  • NA
  • Helped to reduce call drops
  • CSAT has increased
It has always ensured to be user-friendly and give us the flexibility to generate the reports as per the needs. Also, it ensures to give us accurate reports.
There was a time we used to struggle with call drops. However, Talkdesk ensured to give us a better network and there were fewer call drops as compared.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk ensures to give us accurate reports and it is user-friendly too.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated