Best calling app for Abraod
November 17, 2021

Best calling app for Abraod

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

That shows how many calls are made and at what time slot. Also, talk time is shown, which is perfect. You can also track each contact conversation separately. You can focus not only on our agents but we want to give them the best tools and resources they can use to assist our customers and that's why we have Talkdesk. This helps us monitor and improve our agent's performance on a daily, weekly, and monthly basis.
  • Dashboard Creation
  • Integration with different Applications
  • User friendly interface with customized features
  • Support stats of call monitoring for report preparation
  • The downtime should be informed well in advance
  • If [the] internet is down, the app freezes
  • Good international calling app with good user interface.
  • Project management and reporting tool
The app is good, no hustle to use, super friendly, and easy to use.
Super App. No complains
We normally call the US client for our product research and feedback and it gives a great voice clarity without any disturbance or hurdles.
Zendesk is integrated with Talkdesk for better performance and good use.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Good International calling app with user-friendly interface.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
8
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer interaction analytics
10