Reason to choose Talkdesk
March 06, 2022
Reason to choose Talkdesk
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use a Talkdesk in our company mainly to communicate with our stakeholders such as couriers, restaurants, and customers. Also, we monitor the call to maintain our quality and service level. Skip the dishes is a food delivery company, so a lot of our inquiries come from customers and couriers. Team members need to call couriers to check if they have any issues with their ongoing order and we receive calls from customers and restaurants as well to solve their problems.
- Record the conversation of the call for quality and training purpose.
- Easy to transfer the call to other departments.
- Easy to monitor the quality and service level.
- User friendly as it does not require much training to use talk desk.
- Uncomplicated to set call trees for team members by Administrator of talk desk.
- It could have add feature like message option.
- Increased the quality of service level.
- Reduced average handle time.
- Increased productivity of an agent
It ensures world-class service every time. Great customer service. Efficient and affordable to use.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes