TrustRadius
Crisp, clear connections
https://www.trustradius.com/contact-centerTalkdeskUnspecified8.4145101
Kyle Dusi profile photo
July 27, 2019

Crisp, clear connections

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

It is being used to dial out to all of our leads. It is used across the whole org. It allows us to use to be as efficient as possible, switch between numbers we're dialing out from and connect to leads in a very fast fashion. It rarely ever has issues, but sometimes customers do complain about the call quality and that we're cutting in and out.
  • Quick to connect.
  • Switch between numbers.
  • Auto-dialer.
  • Customers complain that we're cutting in and out.
  • Call quality.
  • More dials = more connections = more money.
Well suited for dialing out to hundreds of leads per day. You can easily call 400+ leads if you put your head down and just do it. I can't think of a scenario where it is less appropriate but I'm sure if you were only using it to make a few calls a day and sometimes the quality wasnt good then it would not be a good software

Talkdesk Feature Ratings

Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated