TalkDesk continue to deliver an exception product.
October 19, 2022
TalkDesk continue to deliver an exception product.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use TalkDesk to answer and make all of our phone calls. We need a reliable system to help us achieve our customer service goals, and TalkDesk has delivered far better than we imagine. They are constantly evolving their AI and technology based on customer feedback. We have also utilized other pieces of their product suite such as their automated dialer, which has significantly reduced our labor cost and allowed more time for our agents to focus on inbound customers. If you are looking for call center software, I would highly recommend speaking with TalkDesk as there is no doubt they are far and away one of the top products in the space.
- Customer support.
- Improving technology.
- line of products to fit customers needs.
- Reduce price for larger customer service inquiries.
- Ability to test or pilot products before committing to purchasing.
- Track CSAT.
- Improve conversion.
They provided exceptional support when getting us set up with their automated dialing system. They scheduled a meeting for the same week and took us through a demo to highlight where key efficiencies would be gained by using the product. They then scheduled several follow-up meetings to ensure we had a clear understanding of the product and allowed us to ask any questions we had to further clear up anything.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes