Please contact me so we can fix the problems.
October 26, 2022

Please contact me so we can fix the problems.

Andy Claypoole | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Inbound and outbound calls. I also use the mobile talk desk.
  • Not work.
  • Create more work for me to fix other employees talk desk.
  • Make my organization miss inbound calls because it’s not working correctly.
  • The entire program.
  • Answering inbound calls fails.
  • System operating correctly and not freezing.
  • I can’t say Talkdeak has generated income for us. I hear “restarting talk desk” multiple times a day.
It works ok when it actually works.
We had our IT people show us and work with us on how to use it.
Hardly ever. We had to dig and claw to get a support phone number.

Do you think Talkdesk delivers good value for the price?

No

Are you happy with Talkdesk's feature set?

No

Did Talkdesk live up to sales and marketing promises?

No

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

No

I wouldn’t buy this product. I would rather use prepaid cell phones in the mountains than this product. I would love to talk more about it with you.

Talkdesk Feature Ratings

Agent dashboard
1
Validate callers
10
Outbound response
1
Call forwarding
5
Click-to-call (CTC)
10
Warm transfer
5
Predictive dialing
10
Interactive voice response
Not Rated
REST APIs
5
Call scripts
Not Rated
Call tracking
1
Multichannel integration
10
CRM software integration
5
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
5
Call analytics
Not Rated
Historical reporting
5
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
5