I'm a talkdesker!
July 25, 2023
I'm a talkdesker!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Our organization utilized Talkdesk to outreach to our students and for them to reach us. It has proven to be amazingly useful, consistent and reliable in this primary use. Talkdesk also provides a place for us to analyze every member of my teams use of talkdesk to ensure the team is actively working together on outreach.
- Very reliable with our ability to complete outreach.
- Very reliable for inbound calls for our target audience to reach.
- The customer service is particularly helpful when it comes to troubleshooting issues.
- I think the look of and layout of our talkdesk could be more seamless.
- Increased agent productivity
Talkdesk was facing a global shortage and before our team even knew that it was impacted we were contacted by customer support to know that there was an outage and the steps they were taking to rectify that. They also let us know how long we could anticipate it being down. Doing this allowed us to pivot our outreach so our population was not negatively impacted. I value open dialogue.
Talkdesk so far has lived up to its mission grants us a platform to use and engage with our population. They are able to reach us consistently and as they need with very few interruptions in services which for a tech company is not an easy thing to achieve. I would definitely recommend.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes