Overall Satisfaction with Talkdesk
We have used Talkdesk for both incoming and outgoing calls across the company particularly in the sale department. For customer outreach, quality assurance is important and call quality is excellent.TD is easily integrated with Salesforce and facilitates our ability to interface with customers to drives sales and enhance revenues.
- Facilitating customer interaction. This drives sales, which enhances revenue generation.
- Less time spent on having fixes for problems with cross-platform integration of sales software
When it was not working, call lag time was unacceptable, and call quality was unacceptable
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Certainly is well-suited to our applications for effective, reliable customer interaction, i.e. Salesforce integration. Compatibility with sales software tools is essential to meeting sales goals. The easier to use, the more customers you can contact in a given time period. This certainly adds to the group productivity and hence increased revenue stream.
Talkdesk Feature Ratings
1 - Usually reach out to Talkdesk for fixes as it requires their expertise for complicated issues
Evaluating Talkdesk and Competitors
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Need to explain problems multiple times