User-friendly . efficient to use
November 29, 2024

User-friendly . efficient to use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use the Talkdesk to interact with our clients, The Talkdesk allows us to also transfer calls from one department to another so we can offer all the assistance to our clients, it also sends feedback on all the quality of call scores for us agents so we can improve our quality on calls and profile verification .

Pros

  • transferring of calls
  • providing quality scores
  • the ability to see where the call is coming from , from which department
  • It shows some of the clients information before we can get into details with them

Cons

  • technical issues
  • delays in transferring of calls
  • network issues
  • Quality score increased
  • average call handling time reduced
  • profile verification has picked up the score
The Talkdesk has been easy to use, efficient, and user-friendly. It is fast and convenient for both us in the business and also for our clients. Talkdesk has made life easier in terms of quick incoming calls and fewer network issues and technical problems. transferring of calls has been simple and quick
The Conversation Intelligence for Customer Service, Talkdesk offers in-depth reporting and analytics, giving businesses insights into agent performance, call volume, and customer satisfaction. The ease of use is the best. As long as you have an established internet connection. Easy deployment and easy set-up.rapid deployment and ease of use, agents and employees can get started quickly without extensive training
  • Talkdesk Agent Assist
  • Talkdesk Guardian
The potential benefits are immense, from improved efficiency and collaboration to better planning and resource allocation. making it more engaging and satisfying, optimizing processes, and reducing the time and resources required to complete tasks. AI helps achieve increased efficiency, consistency, and an error-free working environment. helps employees acquire new skills more efficiently
Talkdesk easily adapts to the evolving needs of sales and support teams and their end customers, agents receive and handle calls, texts, emails, or chats initiated by customers. Without a Talkdesk, you cannot perform the most simple, Talkdesk sends agents notifications whenever they exceed or drop below the team's average performance

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

sometimes I'd be on a call with the client, for some technical issues and network connectivity issues, and Talkdesk would show as if I was on a missed call and that would mess up my adherence for the day that is not the suited experience. the suited scenario is when you receive a call immediately showing and pick up the client's information and that would lower my Talktime

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Aunalisa Arellano | TrustRadius Reviewer
    Aunalisa Arellano
    (Vendor Representative) commented a year ago
    Thank you for your thoughtful feedback! We're glad you value features like call transferring, quality scoring, and client insights. It’s great to see you recognize the potential of our AI tools like Agent Assist and Guardian to boost efficiency and collaboration. Your input helps us improve—thank you for sharing!

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