Talkdesk review.
December 11, 2024

Talkdesk review.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

I use the Talkdesk to create evaluations while working on quality assurance. We also use it to take calls and interact with our customers. It is easy to use and helps the business explain its product to our customers, which we discuss with our customers using the Talkdesk.

Pros

  • Creating evaluations.
  • Making interaction by calls.
  • Quick resolution.
  • Create a great experience with our customers.
  • Easy to use.

Cons

  • Pop up a reminder for changing status.
  • Make it live to show all the statuses.
  • Provide real-time feedback.
  • Easy to use.
  • Great communication with the customers.
  • Easy to create evaluations.
Talkdesk is easy to use and very convenient for our company since we can aux different statuses on the talk desk and we can manage our attendance based on which status we have caused using the Talkdesk, it also helps agents to interact with the customers and give them the best experience.
  • Talkdesk Workforce Management
  • Talkdesk Agent Assist
  • Talkdesk Quality Management Assist

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk is well-suited for a contact center where agents can interact with the customers and better their experience.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
Call scripts
10
Call tracking
10
10.0
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Aunalisa Arellano | TrustRadius Reviewer
    Aunalisa Arellano
    (Vendor Representative) commented a year ago
    Thank you for sharing your feedback! 😊 We're happy to hear that Talkdesk’s ease of use, quick resolution, and evaluation tools are helping you create great customer experiences and manage team performance effectively. We also appreciate your suggestions regarding status reminders, live status visibility, and real-time feedback. These are valuable insights, and we’ll share them with our team as we continue to enhance Talkdesk for an even better experience.

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