TeamViewer : A remote desktop solution with amazing features
April 04, 2018

TeamViewer : A remote desktop solution with amazing features

Sourav Singla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is by far my favorite remote desktop software. I have used it both for personal use & at work.I need to access my personal laptop when I am away at business meetings, TeamViewer fulfills that demand pretty well.

TeamViewer setup is easy & one can easily make a connection to it, whenever I need to exchange files or view a program on my laptop. I can even use the phone app to control my laptop. It provides access to my files from anywhere without having to move them from one laptop to another.

Also connecting the remote system is painless with no need to tinker with any security or network settings. With the TeamViewer software installed, we only need to provide the relevant ID and password to connect. Remote Desktop and Web Conferencing was a major challenge with our teams being distributed at 4 locations but when Team viewer came in our scenario, these challenges were resolved effectively.

It is also being used by infra team to establish remote connections and web chats with development team desktops whenever the team faces any technical challenges.
  • It allows you to do effective demonstrations & presentations specifically when the team is distributed. We use team viewer to record our meetings & even use the remote screen like a whiteboard when there is need to explain some diagram or architecture.
  • Excellent tool for screen sharing as there is no lag observed during screen sharing
  • It allows you to copy files back and forth & even allows you to copy text or graphics to the clipboard on one machine and paste it on the other m/c.
  • TeamViewer is quite secure & safe as your sessions are always encrypted & it had 2-factor authentication system. Every time you make a connection with other equipment, the systems generate a password for this session which makes it secure than other tools available.
  • You can make a video call through this, the quality is really superb. Also Supports chat (text and voice over IP).
  • Remote sessions can be recorded to a video file so you can easily review it later.
  • Files can also be transferred through TeamViewer directly from online storage services like Google Drive, OneDrive, and Box
  • The interface of Team Viewer is good, compact, organizes all its characteristics and factors very well and organizes the remote connection and conferences very well.
  • It allows multiple users to connect to a remote computer at once which is very useful when any infra associate is not able to resolve the issue & he can request another associate to connect to resolve the issue.
  • The commercial price is expensive, taking into account the number of licenses you should acquire
  • Teamviewer updates are very constant, sometimes up to twice or thrice a year, which makes it expensive, because it forces you to buy a license
  • The browser version of TeamViewer is difficult to use. It's quite possible to connect to another computer through a browser with TeamViewer, but it's just not as effortless as the desktop version.
  • Drag-and-drop functionality between viewer and desktop is not available with TeamViewer which is available with other tools i.e. GoToMyPC
  • The support desk is not up to the mark, I feel even they lack the knowledge of the product.
  • It saves a lot of time and made our teams more efficient. It has ample of features which helps cutting time like it maintains a list of your frequently accessed systems for easy login.
  • Resolves the challenges with distributed model & helps every team members to collaborate & stay on same page using Remote Desktop, Web Conferencing, chat, file sharing etc.
  • No learning curve in using this since Logging into a computer remotely is easy, whether you are allowing someone onto your system or logging into one of your own computers.
  • Without entering IP addresses and port forwarding, screen sharing or remote connection can be established so no time wastage in set up & configurations.
  • Overall this is really the best remote control software on the market right now.
The commercial price is expensive for TeamViewer than GoToMyPC & VNC. Also, Teamviewer updates are very constant, sometimes up to twice or thrice a year, which makes it expensive because it forces you to buy a license.

If we ignore the cost part, Overall TeamViewer is really the best remote control software on the market right now.TeamViewer is by far my favorite remote desktop software. I have used it both for personal use & also at work.

A situation where TeamViewer is well suited

1) Remote Desktop and Web Conferencing was a major challenge with our teams being distributed at 4 locations but when Team viewer came in our scenario, these challenges are resolved effectively using TeamViewer.

2) It allows you to do effective demonstrations & presentations specifically when the team is distributed as it allows you to record our meetings & even use the remote screen like a whiteboard when there is need to explain some diagram or architecture.

3) TeamViewer is quite secure and safe as your sessions are always encrypted and it had 2-factor authentication system.

4) I have used other tools for remote desktop connections like VNC, GoToMyPC but Team viewer cannot be beaten for speed, quality, and reliability.

5) Files, images, text, folders, and screenshots can be transferred to and from two computers using either the file transfer tool in TeamViewer or the regular clipboard function

6) Remote printing is allowed.

A situation where TeamViewer is less appropriate

1) File sharing is not easy through this, specifically in terms of speed, I feel improvement opportunity is there in terms of file sharing

TeamViewer Feature Ratings

Screen sharing
10
File transfer
6
Instant message
9
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
8
Remote Active Directory® management
8
Centralized management dashboard
7
Session record
8
Multi-platform remote control
8