Item: TeamViewer
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

TeamViewer is used in our company when we need to give some type of support or feedback to other areas of the company. The tool is mainly used by the support team and infrastructure, and also by the group of developers.

Pros and Cons

Simple to use.
Well implemented (has little delay).
Low cost of licenses.

It has some security holes.
Needs a good connection of both parties.

Return on Investment

With TeamViewer, it is no longer necessary to displace our employees to make a service.
Remote assistance optimizes the time to solve some problems.

Alternatives Considered

Remote Desktop Services and Chrome Remote Desktop

TeamViewer has a very simple operation and has been in the market for a long time. These were the factors that led us to choose this tool.

Other Software Used

Chrome Remote Desktop, Trello

Likelihood to Recommend

TeamViewer is great for giving remote assistance to your customers. Its operation is very simple, simply entering a handle and PIN to gain access to the remote computer. We did not observe scenarios less appropriate for the use of the tool.

Best Remote Assistance Tool

Overall Satisfaction with TeamViewer