Good remote assistance tool option
June 01, 2019

Good remote assistance tool option

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer is used to provide remote support by our technical support team. We offer internal support when some of our employees need it, and also for our clients.

Pros

  • Easy to use (simple and nice interface).
  • Not much bureaucracy to make a connection.
  • Mobile version.
  • Executable version without installation.

Cons

  • Needs a good internet connection from both parties.
  • After the implementation of TeamViewer, our problem resolution time decreased.
  • There is no longer any need to move employees to offer support.
The choice of TeamViewer was made by the market time for the tool. We opted for a more solid option, and this proved to be the safest option.
It is appropriate to use it to offer remote assistance in places with little safety requirements. It is less appropriate to use when you need a log of the people who have made a remote connection, because it does not offer this feature.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
9.2
File transfer
9
Instant message
9
Access to sleeping/powered-off computers
10
Session record
9
Annotations
9
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

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