Investing in TeamViewer is a solid ROI in customer satisfaction
June 24, 2019
Investing in TeamViewer is a solid ROI in customer satisfaction
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
Teamviewer allows our company to support clients with application technical difficulties from a remote location. This solves the problem of providing client support in a timely manner. Problems stem from user interaction with an application that is not working properly or problems from end user interaction with the application. The ability to remotely access a clients hardware improves customer relations and satisfaction.
Pros
- Provides dependable connections
- Frequent updates with changing technology
- Supports many types of operating systems
Cons
- Fail safe procedures to get client back up and running after unexpected network issues
- More monitoring and alert services
- Video tutorials for instructions on client machines
- Positive client satisfaction
- Faster support
- Dependable support
VNC was the first remote support software that we have used. It was great in it time but has not kept up with modern technological changes. Teamviewer surpasses VNC in every way except price. Teamviewer have a wider client adaptability, stronger more stable host and client software. It's branding allows for a more tailored feel.
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