Investing in TeamViewer is a solid ROI in customer satisfaction
June 24, 2019

Investing in TeamViewer is a solid ROI in customer satisfaction

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Teamviewer allows our company to support clients with application technical difficulties from a remote location. This solves the problem of providing client support in a timely manner. Problems stem from user interaction with an application that is not working properly or problems from end user interaction with the application. The ability to remotely access a clients hardware improves customer relations and satisfaction.
  • Provides dependable connections
  • Frequent updates with changing technology
  • Supports many types of operating systems
  • Fail safe procedures to get client back up and running after unexpected network issues
  • More monitoring and alert services
  • Video tutorials for instructions on client machines
  • Positive client satisfaction
  • Faster support
  • Dependable support
VNC was the first remote support software that we have used. It was great in it time but has not kept up with modern technological changes. Teamviewer surpasses VNC in every way except price. Teamviewer have a wider client adaptability, stronger more stable host and client software. It's branding allows for a more tailored feel.
Teamviewer is very well suited to support a wide array of operating systems. It is best suited for an in-house IT department to manage a controlled environment of networked PCs. It is less ideal when support is needed for mobile devices. It only works when there is a solid connection to the intranet or internet.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Not Rated
Not Rated
Monitoring and Alerts
Multi-platform remote control