Item: TeamViewer
Rating: 9
Author: Verified User

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

We use TeamViewer within our organization to provide remote support to employees in the company, especially those in remote locations. The software also functions well as a backup meetings provider in our account management team when other products that we use fail due to an outage or a bad connection with the service.

Pros and Cons

Pros

Provides remote assistance.
Has multiple monitor support.

Cons

QuickSupport is still hard for some users.

Return on Investment

Remote support is a breeze with the application, and it is worth every penny when some of the applications in use have such complicated interfaces.

Alternatives Considered

CloudRerry Remote Assistant has some of the same functions as TeamViewer, but the interface is slightly more limited, and there are some features that don't work completely. One excellent feature that TeamViewer has is that computers can be shut down remotely and automatically reconnected when the boot process finalizes, and they can even be booted into safe mode in Windows, which makes remote troubleshooting a more streamlined experience.

Other Software Used

Ubuntu Linux, Adobe Acrobat DC, Microsoft 365 Business, TimeCamp, Jira Service Desk, JIRA Software, Atlassian Confluence, Bitbucket, FuseMail, SOLIDWORKS, Autodesk Inventor

Likelihood to Recommend

Teamviewer is an excellent tool for remote support on Windows, Mac, and Android. The experience is somewhat limited on iOS, although this probably has more to do with the security features of the OS itself and not the application. The ability to view all monitors on the remote computer also makes the experience more enjoyable since you can depend less on the person on the other end.

TeamViewer Feature Ratings

Comments

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An Excellent remote support tool