An Excellent remote support tool
June 29, 2019

An Excellent remote support tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer within our organization to provide remote support to employees in the company, especially those in remote locations. The software also functions well as a backup meetings provider in our account management team when other products that we use fail due to an outage or a bad connection with the service.
  • Provides remote assistance.
  • Has multiple monitor support.
  • QuickSupport is still hard for some users.
  • Remote support is a breeze with the application, and it is worth every penny when some of the applications in use have such complicated interfaces.
CloudRerry Remote Assistant has some of the same functions as TeamViewer, but the interface is slightly more limited, and there are some features that don't work completely. One excellent feature that TeamViewer has is that computers can be shut down remotely and automatically reconnected when the boot process finalizes, and they can even be booted into safe mode in Windows, which makes remote troubleshooting a more streamlined experience.
Teamviewer is an excellent tool for remote support on Windows, Mac, and Android. The experience is somewhat limited on iOS, although this probably has more to do with the security features of the OS itself and not the application. The ability to view all monitors on the remote computer also makes the experience more enjoyable since you can depend less on the person on the other end.

TeamViewer Feature Ratings

Screen sharing
9
File transfer
6
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
9
Annotations
Not Rated
Monitoring and Alerts
9
Multi-platform remote control
9