Very Effective for Business Environments
June 14, 2019

Very Effective for Business Environments

Frank McCann | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

It is being used by our technicians to support their clients on site. It addresses the problem of being in more than one place at once. We are also able to support clients out of our geographical reach. We would like to implement it more to support our residential clients.
  • Ease of Use
  • Reliability
  • Effectiveness
  • Cost
  • Application could be thinner
  • Being able to assist customers out of geographical area or remote branch offices
  • Being able to assist residential customers that may be unable to bring in their PC
  • Being more productive overall
TeamViewer is the gold standard.

It is relatively easy for the end user to install the application on their PC if they have not already. Pricing is fair however we would like to see more perpetual licensing model come back not year to year, we would use it more organizational wide then.
Well suited to assist users on-site that have some technical knowledge.

Not appropriate for some of our residential clients that may be tech illiterate.

Well suited to help customers that are outside our geographical area, my technicians also can help more than one client at once while never leaving the office or their home in case out of hours calls come in.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control