Overall Satisfaction with TeamViewer
It is being used by our technicians to support their clients on site. It addresses the problem of being in more than one place at once. We are also able to support clients out of our geographical reach. We would like to implement it more to support our residential clients.
- Ease of Use
- Reliability
- Effectiveness
- Cost
- Application could be thinner
- Being able to assist customers out of geographical area or remote branch offices
- Being able to assist residential customers that may be unable to bring in their PC
- Being more productive overall
- ConnectWise Control (formerly ScreenConnect)
TeamViewer is the gold standard.
It is relatively easy for the end user to install the application on their PC if they have not already. Pricing is fair however we would like to see more perpetual licensing model come back not year to year, we would use it more organizational wide then.
It is relatively easy for the end user to install the application on their PC if they have not already. Pricing is fair however we would like to see more perpetual licensing model come back not year to year, we would use it more organizational wide then.