Item: TeamViewer
Rating: 10
Author: Bruno Carvalho

Use Cases and Deployment Scope

I can say that TeamViewer software is installed on all computers in the organization, and we are the ones who administer this tool. With the software installed, we were able to resolve more than 90% of user technical calls by accessing the computer remotely. It has been advancing and helping the organization's IT support team a lot.

Pros and Cons

Quick access and problem solving.
Saving disk space.
Reduction of travel in the company.

It always depends on the internet.
Sometimes there is a delay in the connection.

Return on Investment

Travel cost reduction.
Optimization of IT staff time.
Flexibility of access.

Support Rating

Perfect software for communication and remote support. It is safe, has a friendly interface, fast and easy to learn and use. It has helped every day in solving technical problems.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Zoom Video Webinar, Aruba Networks Wireless LAN (WLAN), OneDrive

Likelihood to Recommend

The main scenario for using the tool is remote access to solve problems in the IT area, such as: installing files and programs, uninstalling files and programs, accessing Windows settings, installing printers, scanners, freeing up disk space, backup, corrupted data. Users always praise the tool and the team because problems are always resolved quickly.

The ideal and simple remote access solution.

Overall Satisfaction with TeamViewer