Great tool for remoting
April 16, 2021

Great tool for remoting

Marcelo Davis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We are using TeamViewer as ultimate method to remote into users whenever needed. In this scenario TeamViewer is very competitive and offers a range of features that many other programs don't. Plus, I'm able to connect 100% of the time to the remote machine, where while using other pieces of software I am not.
  • Connection using ID number and password, straightforward
  • Mobile client
  • Ability to transfer files between you and the machine you are remoting into.
  • Quality/performance while remoting into a device playing videos or running games
  • Maybe allow an option to make VPN necessary for companies that want it to be like that
  • Sometimes I can't access devices that are asleep, despite having that feature enabled
  • Saved time to the company by allowing IT to remote into users device instead of walking to their desks
  • Improved productivity
  • Improved service availability
Many times while using ConnectWise Control I can't find users laptops, the user has to reboot a few times or restart services which can be a tough task if the user is not very tech savy. TeamViewer's connection using ID and password makes it easy and comfortable to the user to establish a session and have us help them.

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I could have picked more than 8 for this. I like TeamViewer a lot and
it's been a life saver in many moments, either in my work or my personal
life. I live in a different apart of my family and many times I have to
remote into my mother's laptop, many other programs I tried did not
allow me to get full control over my mother's laptop, when TeamViewer

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control