Overall Satisfaction with TeamViewer
TeamViewer is currently our remote support solution to manage endpoint computers and really helps us with our remote workforce. It allows us to connect and view the user's screen, and makes troubleshooting easy. All that's needed is a network connection, so this is a game-changer for us. We can also use TeamViewer to transfer files.
- Connect to an end user's computer or mobile device.
- Allows our IT department to support a remote workforce
- Makes transferring files from one device to another easier
- Some connections are periodically dropped
- Speed of connection
- UI could be simplified
- Helped us during COVID protocols, where we were able to provide touchless support and software installs
- Provide support to essential personnel that run our business, such as retail locations, food service, payroll, and our other river outposts.
We have evaluated Splashtop, which works well with MacOS and Windows devices. Splashtop seems exclusive to mobile and Windows devices only. We do use TeamViewer because it allows excellent remote access to 95% of our users, which are Windows machines. We also have multiple on-premise Hyper V servers that we maintain. Splashtop has a much easier user interface, but TeamViewer does allow much better monitoring and connection tools.
Do you think TeamViewer delivers good value for the price?
Are you happy with TeamViewer's feature set?
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
Would you buy TeamViewer again?
Implementation was surprisingly straightforward to deploy, it has a web-based control center that helps configure endpoints. It met our needs for troubleshooting issues and monitoring computers/servers.
We have used the 2FA feature extensively for security regarding our IT admins, but the HIPAA and SOC 2 compliance does not apply to our industry. TeamViewer has definitely improved its security over the years. There were some security concerns early on, but once we evaluated the compliance and security certification that it has, our fears were easily alleviated.
During COVID, it definitely helped troubleshoot issues with work-from-home users. We could also transfer install .exe of ISO files to deploy software. In some cases, our remote workforce would not have a fast network connection at home. Sometimes TeamViewer would drop the connection, or flat out refuse it.