Quickly connect to remote computers
April 29, 2022
Quickly connect to remote computers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer and Tensor provide remote tools that enable support staff to quickly start sessions, elevate permissions, and fix issues. We use this to regularly connect to faculty and staff in order to ease the issues that come with being separated by physical distance. Clearly stating the purpose of the remote session tends to alleviate any concerns with the person with who you are controlling their computer. Works with many different operating systems on and off the corporate networks.
Pros
- Simplicity
- Support
- File transfer
Cons
- Admin experience.
- Requires installation.
- Duplicative service.
- Enterprise support weak.
- BeyondTrust Remote Support (formerly Bomgar)
TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
I wasn't involved with the implementation phase
Would you buy TeamViewer again?
Yes
When users call or email our small department for assistance with their enterprise or personal computers, it is nice to know that we can quickly and easily connect to a customer's computer. With file transfer, remote control, and other features, we are able to assist as if we are in the same room with a person that might be many hundred miles away.
We have not utilized single sign-on, but it appears that this would be preferred by our organization over the current use of TeamViewer self-authentication. HIPAA compliance could also double use via offering non-medical users confidence in the security of the platform.
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