Item: TeamViewer
Rating: 1
Author: Jouni Weckman

Use Cases and Deployment Scope

We did use TeamViewer in remote development work to get remote access to our computers in different locations.

Pros and Cons

Remote desktop quality
Ease of use after established connection

Licensing
Prising
Customer care

Return on Investment

Does what was promised - gets the work done
Licensing and prising has negative impact

Ease of Implementation

The remote desktop use was easy from MacBook to remote PC. Other implementations were not tested / used.

Security

Registration, login, remote connection with password was working ok. Others were not tested.

At first freemium worked well. Anyway, some concerns arrived when the pay version was needed and the yearly plan was the only option. And the disaster came when renewal happened after 6 months of no use. There are no monthly plans available. There is no way to get a refund if the renewal has happened. My honest opinion is that majority of TeamViewer users need it just for some limited period of time and this company wants your money more than your respect.

Avoid TeamViewer if you just need remote desktop for specified project and limited period of time

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Key Insights

Do you think TeamViewer delivers good value for the price?

Are you happy with TeamViewer's feature set?

Did TeamViewer live up to sales and marketing promises?

Did implementation of TeamViewer go as expected?

Would you buy TeamViewer again?

Ease of Implementation

Security

Likelihood to Recommend

TeamViewer Feature Ratings