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TeamViewer is OK, but not my favorite
June 14, 2022

TeamViewer is OK, but not my favorite

Richard Hogan | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer mainly for remote support of customers' computers and servers. Much of the work we do is best-done off-hours, while no one is using the computers and servers we need to work on. Being able to do this remotely means the customers can go home after their work day is done, and then we can log in remotely to do the work. It's also quite common for a customer to call in with a problem where we can quickly make a remote connection to their computer and resolve the problem, rather than having to schedule a time to drive to the customer's office to do the work in person.
  • It provides secure remote access to computers and servers.
  • Once it is set up and working, it is generally reliable.
  • It allows us to see an organized list of customers' computers that we have access to.
  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
  • Overall, it has had a positive impact from the standpoint that it allows us to do a lot of things remotely, saving them time and expense of traveling to customers' offices for every single task we perform. I do not have exact numbers, though.
ConnectWise Control is much easier to use than TeamViewer. It is much easier to set up a "one-off" remote support session and much much much easier to set up a "permanent" remote support connection. ConnectWise also provides a lot more information about the computers connected to it, without having to log in to a computer to find the information. Additionally, ConnectWise is less expensive. I would highly recommend ConnectWise Control over TeamViewer for remote IT support. The only reason I use TeamViewer at all is that it's what some clients were already using, and they are reluctant to switch to ConnectWise Control.

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

No

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

No

TeamViewer is easy enough to download and install. For a "one-off" remote support connection, it's also fairly easy to set up and get connected. Where I have the most trouble with TeamViewer is that I need to be able to connect computers "permanently," so that I can get connected anytime, without user intervention. TeamViewer is able to do this, but it's excessively difficult to set up, requiring back and forth with signing in, granting access, signing in again, approving access by clicking a link in an email, signing in again, doing something else, and then doing another thing. More steps than I can remember. With ConnectWise Control, I simply email a link to the customer which allows them to download an installer. They run the installer and it immediately connects their computer to my ConnectWise Control system. Just like that, I'm connected and ready to get to work. No going back and forth with codes and passwords and all the extra steps TeamViewer requires.
We have not taken advantage of any of these features.
TeamViewer is probably best for the person who simply wants to access his office computer from home or on the road. It also works well for the "one-off" support call, where a customer just wants to temporarily give remote access to his computer to a support person. For an IT support company like mine, where I need to have consistent, reliable connections to and control over many customers' computers, there are better, more affordable solutions available.

TeamViewer Feature Ratings

Remote Administration
6.5
Screen sharing
8
File transfer
5
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
6
Centralized management dashboard
6
Session record
Not Rated
Multi-platform remote control
6

Using TeamViewer

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
ProsCons
None
Do not like to use
Unnecessarily complex
Inconsistent
Slow to learn
Cumbersome
Lots to learn
  • Nothing is particularly easy or elegant.
  • Setting up connections to remote computers requires exchanging codes and passwords.
  • Setting up "unattended access" to remote computers requires exchanging codes and passwords, signing in multiple times, multiple approvals, etc.