Teamviewer User Experience
January 30, 2023

Teamviewer User Experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

As a technical support we use to remote our customers devices for troubleshooting. Instead of going onsite which much more costly in our day to day operation. With the teamviewer all our needed access tools are already been provided and suffice to do a technical support anywhere in the region of Philippines
  • functionality
  • widely used
  • simplicity of the interface
  • technology of the remote access to make it more faster
  • of course it minimize the expenses of our 20 engineers for doing onsite
  • the customers are still with use due to efficiency in our support

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

We only allot a small amount of time to deploy it, and even the end-users can do the installation as it not complex like the other remote access tools
not really in use
technical support for minor issues specially for those who have several office branches and the same for those who are selling IT devices, commonly it will not only be applied if the main problem is the device and it cant initiate the teamviewer to do a remote access this will really require to have an onsite

TeamViewer Feature Ratings

Screen sharing
7
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
9
Centralized management dashboard
9
Session record
9
Monitoring and Alerts
8
Multi-platform remote control
8