All you need to know about TeamViewer
Updated January 08, 2024

All you need to know about TeamViewer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I am an IT Helpdesk Support Agent and my role is to Support our Clients that are accessing a special tool called eLearning that they use for training purposes.

With use of the eLearning Software comes along the technical aspects of it. I assist clients via TeamViewer for :

1. Remote Training - demonstration or instructions on how to accessing eLearni g System on both Administrator Site and Training Site. How to register Learnes on System, How to move Learner Departments, how to Print Certificates and how to get started to the System for Amy new User. It is very convenient to demonstrate whilst I take control of the Client's device via TeamViewer to do the training or orientation. It is a job made easier plus I got to record the session for anyone who would like to reference training for the future. I enjoy using TeamViewer App for this reason, it has been one of the most powerful tools and made my day to day job easier for me

2. I use TeamViewer for Technical support. There are technical issues that come along with using our Software. We have to properly check and test if all devices are properly set or prepped and if there are any technical hiccups for Systen failing run I have to troubleshoot the System via TeamViewer. I set up and troubleshoot to ensure that all syntaxes errors are minimized for a smooth run of the system. TeamViewer had become very handy in what I can do by a click or connection away saving more time to travel to be on Site o issues that could have been dealt offsite

Pros

  • Demonstration Tool
  • Remote access
  • Sharing tool
  • Record sessions
  • Call and chat

Cons

  • Can TeamViewer have an easy access in areas which are challenged on internet. It is not easy to connect when there is unstable connection or slow, thus, causing the delay as well on target work. It pretty much cause some frustration on both parties as we can only wait when connection is at back to re-connect again
  • The free TeamViewer version has limited access to remotely connect to PC or devices. For faithful users, can TeamViewer increase more time of free remote access before a User subscribes for the paid version.
  • The chat or call box or option needs some improvement on its interface. However, everything else is OK
  • It has been useful to use TeamViewer to get our job done pretty faster and easier. Helps with training and helps Users and our Team to be on the same page by seeing and sharing same screen
  • Convenient when supporting Clients on technical issues
  • Our Clients use a free version of TeamViewer as they do not remotely access any devices except for us who have to access the devices remotely. I would encourage users to use a free version if they are not going to use it for accessing other PCs but also encourage them to get a licensed one should there be funds to do so for more features
I haven't trusted other tools except TeamViewer Application.

In as much as I have not considered or thought of using an alternative tool apart from TeamViewer, I am aware of certain tools like AnyDesk that exists

I have used AnyDesk on my line work only once when one of the devices could not allow me to remotely access using TeamViewer

AnyDesk helped me to have a backup plan as the job needed to be done and investigations on that devices also needed urgent intervention and feedback.

I believe that TeamViewer is still more powerful to use at the moment

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

We have managed to assist our Clients that consists of over a thousand sites. We can demonstrate and make sure feedback is provided.

I am able to take screenshots as well for supporting evidence
This has helped our Clients to trust in us. They are aware that we are committed to protecting their privacy and any information that we may come across on their devices. Protocols and policies are followed in this regards. Customers jealously protect their information or data. We should also respect their opinion
1. Training or Workshop Orientation on our eLearning System Software. It is a convenient tool to remotely access and where both parties are at the same page and it is the best tool to have for such purpose. Save time and money

2. On the technical support for all our Clients:-
a) Setting up devices connected to System, b) Helping to Solve System Bugs - easy access as I help clear any bugs on our System
c) Chats and Call on TeamViewer saves time and money. I have enjoyed using this tool and still do. I would not trade it for anything now.

TeamViewer Feature Ratings

File transfer
9
Instant message
10
Session record
10
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Hello TeamViewer user, Thank you for sharing your unique experience with TeamViewer! We are thrilled that TeamViewer has become a powerful tool to help you! We are also happy to hear that TeamViewer is a user-friendly remote access solution, and is even used for training! At the same time, we would like to invite you to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions. Again, we can't thank you enough for trusting TeamViewer and we hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer

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