Save your support team from burnout
January 04, 2024
Save your support team from burnout
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
My tech team is able to support WFH & ROBO users either with or without the user's involvement, depending on how it is setup. Techs are also able to securely remote into office workstations from home during nights and weekends to check status or troubleshoot issues.
TeamViewer extends the ability of our small team to work from anywhere and support users and applications wherever they are.
3 of the differentiators are, the ability to group computers and allow techs access to only certain groups. Customized install packages that make new installs a breeze and eliminates the need to configure new clients. The ease of use and reliability of the product.
TeamViewer extends the ability of our small team to work from anywhere and support users and applications wherever they are.
3 of the differentiators are, the ability to group computers and allow techs access to only certain groups. Customized install packages that make new installs a breeze and eliminates the need to configure new clients. The ease of use and reliability of the product.
Pros
- Custom install packages
- Allow techs to hear audio from the endpoint computer
- Chat feature while connected to endpoint
- Granular security features
Cons
- I would like to see chat highlighted when in use by one of the participants. Often a chat will go unanswered becuse the end user doesn't notice it.
- More integration features with Microsoft Entra and Device Manager
- Techs are more efficient supporting remote users
- Techs don't need to come into the office nights and weekends to troubleshoot issues or make configuration changes as often
- Users are more satisfied because we can get to issues faster and fully resolve problems
- Techs have less burnout and fewer travel hours
3 to 6 months.
- SolarWinds Dameware Remote Everywhere (DRE) and GoToMyPC
TeamViewer is easier to use and has a cleaner, more efficient support portal for tech teams. The custom install package allows for silent installs with the setup configuration we need.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
Our tech team uses SSO with Azure AD to sign into TeamViewer. It allows for easier setup and deployment and utilizes our in place best in class security.
Comments
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