TeamViewer Remote Control
January 16, 2024

TeamViewer Remote Control

Guilherme Gonçalves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

As Service Desk Manger this tool helped us a lot to help users on daily bases. It's help on time saving to solve an issues and has full control of the computer. For me the principal tool and benefit is to have the user seeing what we are doing due to local laws.

Pros

  • Screen Sharing
  • Admin Rights
  • File Transfer
  • Security

Cons

  • Chat
  • Naming Convention
  • Cost Saving
  • Time Saving
With Teamviewes implemantation we could save money based on the other tools in the market and also save a lot of time from Service Desk team and user as we are able to connect to their computers / mobiles anywere anytime.
  • Ivanti LANDESK Service Desk (discontinued)
Landesk is usefull but it's not indepented as TeamViewer. To use this tool you will need to have the full tool and the costs is really high compared to Teamviewer. Also it's not so easy to use when users are not on the LAN.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

I'm really happy with the tool and the implementation was really easy.
After TeamViewer had few attacks, they increased a lot their features on security to avoid any security attack.
As described before, Teamviewer for business is really usefull and mandatory to support the users on daily bases and have the quality of services as this tool will help you out to understand and see better the real issue. Also the computer just need to be connnected to the internet.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
9.3
File transfer
10
Instant message
8
Access to sleeping/powered-off computers
10
Session record
9
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    HI Guilherme, We are really pleased to know you have chosen TeamViewer as your first and trusted remote access solution. We are so thrilled to know that TeamViewer has become a powerful and reliable tool for you to connect to others simultaneously! TeamViewer always puts Security and Privacy as the top priorities. Following this, we can ensure all users enjoy the best experience, stronger security, and the latest features on TeamViewer by having regular software updates. Without your support and trust, TeamViewer can't become the all-in-one remote access solution with reliability and cross-platform flexibility. We wish you a pleasant journey with TeamViewer and Happy connections! Best, Ying/TeamViewer

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