TeamViewer used by small IT team serving multiple locations of a business
January 15, 2024

TeamViewer used by small IT team serving multiple locations of a business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Being in IT one of our duties is to ensure that all the tech operation is functioning properly in the company, this often means accessing the users endpoints remotely to solve issues they cannot figure out themselves or being able to see the issues that they are reporting directly. TeamViewer allows us to easily connect to our endpoints and other resources regardless of the multiple locations.
  • Ease of connection
  • User friendly
  • Reliable connection
  • Travel-costs savings by not having to travel hours to our multiple locations to solve simple issues on the computers
  • Centralized and mobile management, instead of having multiple software to accomplish a multitude of tasks everything is centralized through TeamViewer
  • Boosts production since issues that would take an user away from work for hours can be solved by techs in a matter of minutes.
Right away, we needed a solution to serve multiple locations and TeamViewer helped accomplish this.
We tried the products by LogMeIn in the beginning and they were too cumbersome and slow compared to TeamViewer. We needed something straight forward, centralized and that we could do from anywhere in the world and the ease of use of TeamViewer helped achieve all of this.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

10. We had to do the implementation ourselves for but was an easy straight forward process.
We have taken advantage of TeamViewer's HIPAA compliance. Since we are in the healthcare industry this is a must for all of our software.
This software is helpful for smaller IT teams that are serving a wide array of computers in multiple different locations. It is often the most efficient way to resolve an issue related to a computer rather than spending an hour on the phone with a user trying to explain to them what they need to do in order to solve common problems.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
5
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10