Trustworthy tool for remote supporting
January 16, 2024
Trustworthy tool for remote supporting
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
I work at a Managed Service Provider and I use TeamViewer to connect to the workspaces of the customers when they experience problems. Especially in a time like this, where the "modern workplace" is the new standard, we need tools to be able to help our customers. The most efficient way is to be able to see what the customers is doing and/or experiencing. Because in most cases it is hard for an end-user to explain their issues, while it is also hard for us as IT Professionals to explain things to the end-user without being able to show them. So TeamViewer is an excellent tool to at least make that part of the job easier!
- I can take control of the users workplace
- It's easy to exchange the information needed to take control
- The Quick Support client is easy to use for end-users
- I prefer the old interface
- We can help customers better
- We can help customers faster
- If allows third party partners to help us
Microsoft Quick Assist (not in the listing) can do most of the same things but the resolution translates in weird ways sometimes
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
I wasn't involved with the implementation phase
Would you buy TeamViewer again?
Yes
Did not participate.
NA