A Good Alternative for Remote Support
January 25, 2024
A Good Alternative for Remote Support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer is primarily used in our organization. The #1 use case is that it makes it easy to provide remote support. We use it to connect to employees' computers and solve problems. In some cases, we also hold one-to-one meetings via TeamViewer. We prefer TeamViewer both to connect to a remote computer and to talk about a common topic once related. Finally, we use it to provide maintenance connectivity to embedded devices such as tablets and mini PCs. In all these scenarios, it allows us to solve problems remotely without the need to access the device physically.
- Remote connection.
- Saving time.
- Ability to monitor the recorded devices.
- The connection time can be slow in some cases.
- Difficult to use due to version differences.
- Staff reduced the cost. The person using the device may not have technical knowledge. However, there may not be IT technicians in every location. It is more efficient to provide remote support to these points.
- Provides management support at a single point
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
Two-factor authentication was used.