Item: TeamViewer
Rating: 9
Author: Verified User

Implementation Rating

I was part of the planning and budgeting team and was not part in the implementation of the software. Since i am an IT System Analyst i am not directly involved in the technical part of the implementation. But with the calls i had with the colleagues form IT which took part directly that said it was super easy and went smoothly with great support from TeamViewer.

Use Cases and Deployment Scope

We use TeamViewer as a corporate since we have to reach several users and sometimes several servers which are in a container. Since we have very limited rights for the users they are mostly dependent on our IT Team Support for different installations. And we use TeamViewer and not Teams since it gives more freedom to the users. We think is very easy for the users too and gives more independency while working remotely. Easy configuration with AD and computers names and tags.

Pros and Cons

Secure remote access
Great support
Web-Based remote access

Versions compatibility
Commercial Use suspected notice should disappear
Prevent lost connection when Iphone screens turns off.

Return on Investment

Fast solution for any issue
saves time or travel to other locations which we have
Gives the user more "freedom" too to solve the issue fast

We are using Team Viewer since 6 years now and we are very happy with the solution we made. Since we have many locations it was required some time ago to travel periodically to several sites to check things out or help the users with their requests. Now we are not traveling anymore . Now we are kind of missing the traveling and not solve the issues so fast from our working place or anywhere when we work from home.

Alternatives Considered

AnyDesk, Splashtop and ConnectWise ScreenConnect

After discovering the options that we had we decided to go with TeamViewer since we thought it would fit better our needs and we thought it was more trustworthy due to many yrs in the market. We checked the reviews of other users online and we read good things about this product of TeamViewer. And it was very easy setup and we thought it was a better brand and the users knew it as a tool.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

We are aware of those features since we get regular newsletters and check ourselves too. Due to security issues rising more and more these days we have implemented the features of SSO and 2FA. We are very pleased with both features since all our IT Team to use TeamViewer as an ADM needs to authenticate for sure which we didnt use before and we feel much more safer now with these new features implemented.

Other Software Used

Microsoft Teams, Webex Meetings, Remote Desktop Manager

Likelihood to Recommend

For a company scenario is a great software for remote access. In our case is helping a lot the IT Support Team that is dealing with different issues and TeamViewer is a great tool for them. We have enabled some features that none of IT can remotely login via TeamViewer to any user machine without the user accepting the session. We the user accepts and we finish our work it pop up some windows which are a little bit too much letting you know that the session has ended or a bit of commercials if you can call it so.

Great Software

Overall Satisfaction with TeamViewer