Item: TeamViewer
Rating: 10
Author: Verified User

Overall Satisfaction with TeamViewer

Implementation Rating

Simple bit of software that works and provides incredible benefits.

Use Cases and Deployment Scope

We monitor all devices for anti-malware, software patches and monitor performance issues, all from one place. It's a very convenient piece of software, very different to the old days of requesting disks to be sent through the post. The speed of sorting devices is now usually almost instantaneous. Very impressive.

Pros and Cons

Pros

remote control of devices
visualisation of patch management
anti-malware rollout

Cons

Number of devices shown on the new console is still wrong.

Return on Investment

Very positive impact, time to fix is down to seconds.

Immediately. To be able to monitor all endpoints from one location is quite literally invaluable.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

MFA used. Standard now though. Makes installation of endpoints simple and secure.

Other Software Used

Microsoft Teams, Microsoft 365 Business Premium

Likelihood to Recommend

Remote control of devices is invaluable for supporting multiple sites.

TeamViewer Feature Ratings

Comments

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Ying Qin
(Vendor Representative) commented 2 years ago
Hi TeamViewer user, Thank you for choosing TeamViewer for your remote access solution! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in the TeamViewer Community! Best, Ying/TeamViewer

Excellent software with incredible benefits.