Item: TeamViewer
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

TeamViewer is the go-to for remotely accessing and supporting our customers. The ability to create an inventory of customer connections and manage them effectively has become keystone of remote support. The customisation of the support portal and QuickAssist option make supporting customers easy, effective and almost seamless. Additionally, the options available make streamlining the experience at both ends a breeze.

Pros and Cons

Easy access - clients for numerous operating systems
Works with or without and account
File transfers are seamless and fast

Erroneous detection of commercial use
Nothing more to add. Works very well.

Return on Investment

Travel costs greatly reduced
Time to resolution has decreased dramatcially
Customer engagement has increased dramatically

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

We have not yet enabled 2FA but are actively investigating

Other Software Used

UltraVNC, AnyDesk, GoToMyPC

Likelihood to Recommend

I have used TeamViewer in various situations. It is well suited for support of devices both in house as well as remotely. During COVID, TeamViewer was a valuable tool in ensuring that we could fully support customers, clients and in-house staff safely and effectively. A fantastic use case is where support of very remote locations is required. TeamViewer allows for full access and support without having to incur the cost of travel which can quickly climb. This saves the customer time and money.

TeamViewer and the ease of remote support

Overall Satisfaction with TeamViewer