Core TeamViewer product is excellent, have struggled with Backup
January 23, 2024
Core TeamViewer product is excellent, have struggled with Backup
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We use TeamViewer for both remote acces/ support and server backups. We are big fans of the remote access and support, however we have had some frustrating experiences with TeamViewer backup, and the vendor support of the product. Remote connections work well and that is internally a preferred solution to connect both within the organizational infrastructure and externally to our devices that may be on other networks. The backup solution has failed to initiate several times and we never made any headway with the vendor on a root cause analysis of why it would fail to trigger or store backups.
Pros
- Remote desktop connection
- Access across known, internal networks
- Access across unknown, external networks
Cons
- TeamViewer backup has not lived up to expectations
- Backups fail to generate
- Intermittent difficulty accessing backups
- Frustrating support with TeamViewer backup
- Significant utility accessing multiple operating systems
- Significant utility accessing in-network devices
- Significant utility accessing off-network devices
We had an immediate benefit from adopting remote access software to streamline support.
- Apple Remote Desktop, Chrome Remote Desktop and Microsoft Remote Desktop Connection Manager (RDCMan)
Having a unified experience across operating systems and versions of operating systems has been helpful.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
We absolutely benefit from the robust additional security, authentication and compliance.
Comments
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