TeamViewer good for big business and IT solutions, not so much for small business
January 23, 2024

TeamViewer good for big business and IT solutions, not so much for small business

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Our small business was using TeamViewer to remotely connect to client devices and internal devices within our network. The goal was to easily and securely do the work on remote devices, to change configurations, debug problems, reduce errors and simplify internal processes. These are key business objectives for our business

Pros

  • Remote networking
  • Remote bug fixing
  • High security

Cons

  • Cost
  • Customer support
  • Client onboarding
  • Saved hundreds of hours having to travel to clients on-site
  • Central management of multiple internal devices streamlined workflow
Straight away, but use alternative product with the same result now.
  • Zoom
TeamViewer better at centrally managing lots of workstations and devices, but not as straightforward as Zoom for client customer support. Most of our clients (who are less technically proficient) use Zoom regularly so it was easier to support them on an individual basis than trying to onboard them with TeamViewer.

Do you think TeamViewer delivers good value for the price?

Not sure

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

No

We utilised two factor authentication across all our staff
TeamViewer is good for large organisations, IT companies and organisations whose business revolves around remote connectivity. As a small business whose primary objective wasn't IT solutions, we found it hard to justify the increasing expenses of the software with other alternatives that could achieve the same outcome with a smaller price tag.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.0
File transfer
8
Instant message
8
Access to sleeping/powered-off computers
Not Rated
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello TeamViewer user, We appreciate your honest feedback on the TeamViewer experience! We hope we could help you with this Community article - https://community.teamviewer.com/English/kb/articles/82707-teamviewer-for-non-profit-organizations and about the pricing part, our dedicated sales team will be happy to discuss with you more available options. The hotline number can be found here- https://www.teamviewer.com/en/customer-support/. Feel free to contact us if there is anything we can help you further. I hope you enjoy using TeamViewer all the time! Best, Ying/TeamViewer

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