Item: TeamViewer
Rating: 8
Author: Verified User

Implementation Rating

It was pretty easy. I just deployed it via Group Policy within our organization.

Use Cases and Deployment Scope

We use TeamViewer to support our staff internally and easily. We have purchased an organizational license for this. We also use this to keep track of the devices that we have and also remotely manage some of the devices that needs patching. The tool is very responsive but does need an update from time to time.

Pros and Cons

Remote Access for troubleshooting
Assset Tracking
Communicating with client

Asset Management System
Updates could be less frequent
Client Version control

Return on Investment

We can support users without being on site
Saves time and fuel cost
Better relationshipt with customers

Probably within year.

Alternatives Considered

AnyDesk

TeamViewer is more responsive and secure. I would no use any other other than TeamViewer

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

We have not taken advantage of this feature. There ware plans in the future but for now, we are using a different solution for these.

Likelihood to Recommend

It would be best for remote support. You will just need to deploy the client software of the organization and set remote settings and it should be good. The asset management side could be better. Currently it's not that organized and the price packages are a bit expensinve. Hopefully there are more options for pricing.

Great Remote Tool!

Overall Satisfaction with TeamViewer