The best remote support application ever.
January 24, 2024

The best remote support application ever.

Rohit Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We were using different software to share screen during pandemic day to enhance productivity but most of the time we got limited functions or server issues. As a result, we used to lost multiple productive hours. We were looking for an application who can sort out day on day remote screen sharing issue and should have no security lags. TeamViewer solved our issue with no further issues.

Pros

  • Remote screen sharing- since we are working with a large team, we need to manage the system. TeamViewer does it.
  • Installing new applications remotely and Safely.
  • Troubleshooting the IT and application issues like emails are not syncing. Failure of Excel loading etc.

Cons

  • Video Support within the application would be highly recommended.
  • Software can be more lighter.
  • The login to other system should be done by OTP rather then session passwords or long codes.
  • Earlier, we used to raise ticket when we need IT support to trouble shoot system which usually takes 24 hours. Our IT team support time improved to only 2 hours.
  • For installation of inter application we have to visit the IT department, now we can managed it remotely
  • Sharing files and asking team member to share their screen is much earlier.
  • During the interview session, now we need not to ask candidate to come for the coding round. Now we can take the interview remotely only.
AnyDesk has very limited functions, multiple session lost issue with limited file sharing capacity. Team viewer is much ahead when it comes to the productive time and continues session. I would highly recommend if you are looking for a remote support software. Easy to install, manage and quick connect across the systems.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Great Support. Highly secure.
Trust is the first thing in mind when we think of a remote control software, there is no second name in mind.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
9.5
File transfer
10
Instant message
9
Access to sleeping/powered-off computers
9
Session record
10
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented 2 years ago
    Hello Rohit, We are grateful for the great feedback and a perfect rating is given based on your TeamViewer journey! There are lots of useful and powerful features of TeamViewer, you may check out our homepage (https://www.teamviewer.com/en/features/). Likewise, did you know that you may learn more about TeamViewer features and gain more knowledge in TeamViewer Community? Come on and visit us on TeamViewer Community (https://community.teamviewer.com/English/kb/english) We hope you always enjoy using TeamViewer and look forward to seeing you in the community! Have a great day! Best, Ying/TeamViewer

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