TeamViewer - Brings Teams Closer
April 01, 2024
TeamViewer - Brings Teams Closer
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We have been using TeamViewer since the Pandemic and we are one of the happy customers. We do our standup and daily sync-up calls through TeamViewer and works very satisfactorily. We not only use this tool for our internal tech teams but also with our non-tech teams to resolve their laptop and other software issues by remotely controlling their machines. Our sales team uses this for talking to customers and potential clients as well.
- Seemless communication which includes chat, call, video and more
- Access and take control of the remote laptops and computers to resolve issues.
- Augmented Reality is helpful in certain cases like resolving hardware issues, cabling etc.
- While using Augmented Reality, sometimes the lines that we draw has lag on the other side.
- Video calls do get hung sometimes, it was not due to network something on the software side.
- Chat could get more friendly GIFs and emojis.
- Synchronization between remote and distributed teams increased the productivity
- It avoids in-person visits to remote offices to troubleshoot issues saving travel costs.
- Sales calls are seamless and increase customer satisfaction and increases business productivity.
It was instantaneous in bringing economic benefits because of savings in travel, team synchronization and business meetings.
- Zoom
It's very close, when we did the evaluation TeamViewer was very similar to Zoom but glad we chose TeamViewer. We use the Augmented Reality feature quite a bit now in troubleshooting hardware issues remotely which I am not sure is available in other products. Cost-wise its very similar to other platforms as well found to be slightly cheaper than Zoom.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
We are not HIPPA or SOC2 compliant, but we use two-factor authentication using soft tokens. This is one of the best features in keeping the systems secure. We are trying to use single-sign-on (SSO) feature using Okta, but we are not there yet.