Great and versatile product!
October 08, 2024

Great and versatile product!

Bart Verheijden | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I wasn't involved in the selection process. My previous employee had Team Viewer experience. I don't think the outcome would have been any different, but it would have been nice to have this kind of experience. I think this question has a bug because I still have to write a few more words.
We use TeamViewer as part of our support team. It helps people with just a few clicks on many different devices, shares info in a safe environment, and transfers files if needed. Also, the Outlook plugin is very helpful when an appointment has been made. You immediately have access to TeamViewer and all of its capabilities. I think it is very professional when you have a customized executable with our customer logo and text, providing easy access for our customers.

Pros

  • Simplicity
  • Efficiency is high due to the easy access.
  • Secure

Cons

  • Perhaps MFA Security.
  • Nothing i can think of right now.
  • I don't have any numbers, but it saves a lot of traveling time, especially when you have customers all over the country or even the world.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

I was unaware of the MFA capabilities. To be honest, we should be using it. We have been using TeamViewer for a few years now, but I'm not one of the TeamViewer administrators. I will address the capabilities as soon as possible so we can provide better security to our customers.
Easy access and a secure way to help your customers when going onsite isn't possible.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.0
File transfer
8
Instant message
8
Access to sleeping/powered-off computers
Not Rated
Session record
Not Rated
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented a year ago
    Hello Bart, We are thrilled to learn you have been using TeamViewer for a long time. Thank you for your trust and support in choosing TeamViewer as the first Remote Access tool! If you would like to know more about MFA set-ups, we have the Knowledge-Based articles - https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/security/multi-factor-authentication/, hope you find the articles useful! To get to know more about TeamViewer and get help about TeamViewer, we invite you to visit the TeamViewer Community (https://community.teamviewer.com) for join the open discussions with worldwide TeamViewer users. We wish you a pleasant day and hope to see you there! Best, Ying/TeamViewer

More Reviews of TeamViewer

  1. Home
  2. Remote Support Software
  3. TeamViewer Reviews
  4. User Review of TeamViewer