Teamviewer Remote Training Advances.
October 08, 2024

Teamviewer Remote Training Advances.

Viviana Benavides | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Some strategies include proper network testing prior to implementing the system to facilitate easy operation in all facilities. Standardizing remote training procedures ensured that our global functioning remained somewhat homogeneous.
TeamViewer is a great tool that has been effective in our team’s hands. Its performance has been excellent, especially when the network conditions have been tested. Scheduling the sessions has remained effective in coordinating training, especially when we have participants in different time zones. Of note is that the mobile app has been particularly beneficial for ad hoc troubleshooting meetings.

Pros

  • TeamViewer can connect different devices and serve versatile production settings.
  • The inherent features, such as the integrated chat and file sharing, enable trainers and trainees to solve issues.
  • Share documents in real time as the training goes on.

Cons

  • There are some lags and different kinds of connection problems; during training sessions, for example, the audio might lag, which can ruin the training atmosphere.
  • Upon examination, the interface appears to lack aesthetics more conducive to the present timeline.
  • Screen sharing leads to degradation of the video quality.
  • Cut on overall expenses on transportation of personnel for training.
  • Positive: improved uptime because of enhanced solving of such problems more quickly.
  • The possible negative attitude of some team members toward refusing face-to-face training and moving to remote ways instead.
I am speaking of benefits in terms of tangible returns on investment within three months of the installation of TeamViewer. Elimination of the travel costs and additional effectiveness of newly trained operators paid for the initial training within just a few operating days.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

We have provided for sign-on to enhance ease of access and minimize risks. All users have to go through 2FA, which brings better security to our data. Specific access control has helped ensure operations security across the organizational department.
It is particularly effective in offering remote control solutions to production line operators who may have technical issues. It is ideal for virtual tours of new equipment to be integrated into the firm. Furthermore, it is not so effective where a large group of employees is trained and active participation in interactions is required.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.3
File transfer
8
Instant message
9
Access to sleeping/powered-off computers
8
Session record
8
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented a year ago
    Hello Viviana, We appreciate your exceptional review of TeamViewer. Without your trust and support, TeamViewer can't become the reliable and popular Remote Access solution! At the same time, we would like to hear more about your thoughts on the new user interface for further improvement. Simply share your feedback in our Forum - https://community.teamviewer.com or via the Feedback button at the bottom left of the interface! Thank you for using TeamViewer and we wish you a nice day. Best, Ying/TeamViewer

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