My choice of tech support remote apps - TeamViewer.
January 06, 2025

My choice of tech support remote apps - TeamViewer.

Chrichtian Neal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Our technical team in the IT department had over 100 support staff members, each with an account. All users within limits or locations are visible, and launching a support request is a click away. I usually worked most of the time with users outside my geographic location, so I would enter or search them by their ID. It's pretty easy.
TeamViewer was used by the technical IT team to troubleshoot issues remotely across our interconnected global corporate networks. This product allowed the ease of use remotely, especially where it had to do not only with taking full control of users' devices but also my most loved feature, the remote reboot.

Pros

  • It allow remote desktop assistance.
  • It allows remote monitoring and collaboration with users in the form of remote tutoring using both audio and texting.
  • It permits remote system control even allowing reboot and restoration of session.

Cons

  • I am unsure about improving for simplicity, but I think there should be a better border to distinguish the active session windows in full-screen mode from the actual technical user's window. It gets confusing at times. The blue border is somewhat too thin.
  • Negativity I would say it at time saves a company on unnecessary travels that the technical team members would like to take. Why waste time, money, and other resources when you could remotely resolve a problem 85% of the time?
  • From a technical standpoint, TeamViewer has proven a little over 55% in ROI when I worked in a cosmopolitan global network. As we solidify into the 4IR, I hope to see how AI leaps revolutionizing its uses.
I was being provided support. I haven't used LogMeIn in the technical capacity of TeamViewer.

Do you think TeamViewer delivers good value for the price?

Not sure

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

I am unaware as I wasn't directly connected with procurement and deployment.
I would think TeamViewer pulls it off when it comes to remote technical assistance. My work colleagues at previous workplaces and I have found it to be instrumental in achieving productivity, especially when we couldn't be in place in split seconds to resolve mission-critical and time-sensitive issues.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.3
File transfer
10
Instant message
7
Session record
8
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented a year ago
    Hi Chrichtian, We appreciate the perfect rating and feedback from your outstanding TeamViewer review! Thank you for choosing TeamViewer for your remote access solution! We would like to invite you to join the TeamViewer Community at https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! We hope to see you there in the TeamViewer Community! Best, Ying/TeamViewer

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