A master tool for service based businesses.
March 31, 2025

A master tool for service based businesses.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Yes, the software is great for service-based businesses. Most companies find it challenging to interact with their customers and staff on a daily basis whenever it is required, and TeamViewer makes it much easier for these businesses by making professional video calls possible.
This is a platform that helps us train our staff working in remote areas all over the city because many situations arise when our executives get stuck in the field while working in a car and suddenly the machine stops working, or maybe they might get some confusion about the detailing process while doing a service. All of these things are easily managed by TeamViewer.

Pros

  • Training of new employees with detailed demonstration.
  • Troubleshooting problems that occurs while the services are conducted on the field.
  • Real-time consultation for customers as well as other businesses with which we want to collaborate.

Cons

  • Interface can be little complicated for new users.
  • Customer support reply time can be better and even there is a need of live chat option.
  • Limited integration with third party tools.
  • Improved Customer service and satisfaction for better relationship development.
  • The improve the quality of the overall workflow.
  • In the long run, there might be an issue if most of the employees get used to replying to technology by killing their own presence of mind.
It took more than one year to understand its usage and reap its full benefits by understanding each and every feature of the tool.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

I wasn't involved with the implementation phase

Would you buy TeamViewer again?

Yes

The diagnosis of car health, which might be available in any location, can be easily done by the professionals in real time just by sitting in a place. Also, if any customer feels that they need to get more brief details about the services that they are choosing, the operations team can easily do this just by sitting in the office.

TeamViewer Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
8.3
File transfer
9
Instant message
8
Access to sleeping/powered-off computers
7
Session record
9
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Comments

  • Valeria Di Prisco | TrustRadius Reviewer
    Valeria Di Prisco
    (Vendor Representative) commented 8 months ago
    Hello TeamViewer User. Thank you for taking the time to rate us and tell us how our remote solution is helping you in your daily activities. Understanding how challenging it can be when changes are made we are aware that our new interface may need some help therefore we would like to invite you to click on the following link where you will find a guide for the new UI to make our users journey in TeamViewer easier httpswww.teamviewer.comenglobalsupportknowledge-baseteamviewer-remote We also encourage you to join our TeamViewer community at httpscommunity.teamviewer.com for troubleshooting questions. Finally we appreciate your feedback about our customer support team and will ensure that it reaches the right team. All the best ValeriaTeamViewer

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