Item: TeamViewer
Rating: 9
Author: Suraj Varma

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

TeamViewer helps us in important business work:

It allows us to provide support to employees working remotely, whether they are at home or anywhere.
They can get IT help remotely without any delay.
It saves travel time, mainly for small issues at any branch office that can be fixed easily remotely.
With quick troubleshooting, issues get resolved quickly, which improves our productivity.

Our scope of work includes:
Providing remote support to end users.
Assisting users sitting at different locations.
Installing and updating applications remotely as per requirement.
Quick IT support during the issue.

Pros and Cons

Pros

TeamViewer works well for quick and stable remote connectivity, even with low internet speed.
It is helpful to support non-technical users very easily.
It helps us to transfer files very easily.

Cons

Mobile experience can be enhanced.
Customization could be simpler.

Return on Investment

Travel time-saving.
Cost saving.
Productivity of users and IT support increased.

within 1 month.

Alternatives Considered

AnyDesk
RealVNC Connect

Easy setup process and its multiple features.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Microsoft Teams, Microsoft 365 Business Premium

Likelihood to Recommend

TeamViewer will be well suited for service organizations. For example, the company that provides technical support to their customer.
To troubleshoot any issue, we can invite more than two people in the same session.

TeamViewer Feature Ratings

Comments

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TeamViewer A good solution for remote access