TeamViewer Remote Support
February 25, 2026

TeamViewer Remote Support

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

It works, it does what we need, but is costly for it. We are looking at alternatives and will be moving away when appropriate.
Use TeamViewer to allow contractors access to some of our servers to manage/update various services in a secure and manageable manner.

Pros

  • Remote Access
  • Managed Access

Cons

  • Cost - licensing is expensive
  • Security - Would like more options for MFA
  • It's very similar to other products
It hasn't provided any economic benefits for us
Found TeamViewer expensive compared to other services, but it does work efficiently. LogMeIn has become incredibly expensive, hence moving away from them. Splashtop is more cost-effective but perhaps not quite so reliable.

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

No

Allowing quick and easy remote access to the services in a secure manner.

TeamViewer Feature Ratings

7.8
Attended device access
10
Unattended device access
5
Virtual device access
8
Multiple concurrent sessions
8
Remote Support ()
Not Rated
7.0
File transfer
7
Instant message
7
Access to sleeping/powered-off computers
7
Session record
7
Platform & Infrastructure ()
Not Rated
8.0
Role-based user permissions
8

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