Easy quick and secure remote support solution
June 09, 2025

Easy quick and secure remote support solution

Virendra Deshmukh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

TeamViewer deployment on all user's devices was finished on time. It took very little time and effort to install and configure TeamViewer on all the devices. Their technical team offered us outstanding support. We used the TeamViewer Active Directory Connector to create TeamViewer accounts straight from Active Directory, which saved our significant time.
TeamViewer is being used by us to provide technical support to our team members. It allowed us to remotely connect to user's device to detect and fix system-related problems. It enabled us to conduct routine tasks like software installation, path updating, etc. remotely. It provided us extraordinary remote support experience.

Pros

  • It works fine on various operating systems
  • It lets you remotely connect to the user's device and quickly fix system-related issues.
  • It increases your productivity.

Cons

  • Pricing can be more competitive
  • Credentials must be shared carefully, otherwise they can be vulnerable.
  • It increased our productivity by allowing us to troubleshoot and fix system-related issues remotely
  • It improved our remote support experience
  • It enabled us to access and control various devices, including PCs, Macs, Smartphones, and Tablets.
Reliability, sophisticated features, and strong security were the main factors for selecting TeamViewer over AnyDesk.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

It is well suited for small, medium as well as large scale organizations looking for remote support solution. It will help their technical team to remotely support company employees for system-related issues. It will provide them numbers of advantages like increased efficiency, proactive support, simplified escalation, improved collaboration, and extraordinary remote support experience.

TeamViewer Feature Ratings

10.0
Attended device access
10
Unattended device access
10
Mobile device access
10
Virtual device access
10
Multiple-display support
10
Multiple concurrent sessions
10
10.0
Camera sharing
10
Session transfer
10
10.0
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Session record
10
Annotations
10
10.0
Third-party software integrations
10
10.0
Role-based user permissions
10

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