Slow but steady wins the race
January 18, 2020

Slow but steady wins the race

Matthew Gardner | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Teamwork Projects

Teamwork is used by our customer success team to track the progress through our launch workflow with our customers. It was implemented to try to standardize our onboarding process as well as to make tracking the progress of our partners through that process more automated. As a manager, I need to be able to create dashboards where I can check on customer health and the idea with Teamwork is that we can pull that data from there. As well, long-term we wish to move from Trello to Teamwork for shared customer projects.

Pros

  • Capturing details.
  • Ensuring process is followed.

Cons

  • Time consuming to set-up.
  • Confusing interface.
  • More accurate time tracking.
  • More accurate view on where customers are in the project.
Before this, we used Trello, which is just not as suited for the case. Trello boards are not made to duplicate process steps, etc. Teamwork is superior in that regard.
I haven't had to contact support.

Do you think Teamwork.com delivers good value for the price?

Not sure

Are you happy with Teamwork.com's feature set?

Yes

Did Teamwork.com live up to sales and marketing promises?

Yes

Did implementation of Teamwork.com go as expected?

No

Would you buy Teamwork.com again?

Yes

Vidyard, Dropbox Business, Lucidchart, Microsoft Visio, Adobe Photoshop, Adobe Illustrator CC, Adobe XD, Mailjet, Typeform, HubSpot CRM, HubSpot, HubSpot Sales, DocuSign, Skype for Business (formerly Lync), Zoom, Zoom Video Webinar
Teamwork is in the right place as a concept but the execution in my mind is flawed. I would categorize it as more confusing to set up than HubSpot or Salesforce, and those are full CRM tools. As well, it's not straightforward on all of the features, etc. Walkthroughs were lacking. Without someone of experience to help set it up, it would have been a non-starter.

Teamwork.com Feature Ratings

Project Management
7.6
Task Management
9
Gantt Charts
9
Scheduling
9
Workflow Automation
9
Team Collaboration
10
Support for Agile Methodology
5
Support for Waterfall Methodology
8
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
2
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Comments

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