Overall Satisfaction with Teamwork Projects
Teamwork is used by our customer success team to track the progress through our launch workflow with our customers. It was implemented to try to standardize our onboarding process as well as to make tracking the progress of our partners through that process more automated. As a manager, I need to be able to create dashboards where I can check on customer health and the idea with Teamwork is that we can pull that data from there. As well, long-term we wish to move from Trello to Teamwork for shared customer projects.
- More accurate time tracking.
- More accurate view on where customers are in the project.
I haven't had to contact support.
Do you think Teamwork.com delivers good value for the price?
Are you happy with Teamwork.com's feature set?
Did Teamwork.com live up to sales and marketing promises?
Did implementation of Teamwork.com go as expected?
Would you buy Teamwork.com again?
Teamwork is in the right place as a concept but the execution in my mind is flawed. I would categorize it as more confusing to set up than HubSpot or Salesforce, and those are full CRM tools. As well, it's not straightforward on all of the features, etc. Walkthroughs were lacking. Without someone of experience to help set it up, it would have been a non-starter.