The Raisers Edge has good core functionality, but needs an update to web and to allow customization
January 19, 2020
The Raisers Edge has good core functionality, but needs an update to web and to allow customization
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Raiser's Edge
Raiser's Edge was used to collect interactions with constituents, perform fundraising, record event participation, and extract email lists for marketing material. It allowed us to centralize information into one system.
Pros
- It organizes information about constituents and organizations well.
- It allows for complex exporting of information.
Cons
- Allow for customization or UI and functionality.
- More integrations with other SAAS tools.
- It allows us to run the core fundraising business.
- It has a large community.
Blackbaud CRM is an enterprise solution that adds more features, better reporting using the SSRS platform, and is web-based vs thin client. Salesforce, meanwhile, is a robust application where expanding the functionality is done via configurations vs full code, while allowing developers to assist with complex customizations. Salesforce does not have a robust sub-ledger journal, which makes fundraising more challenging for Finance.
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
Yes
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
Yes
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
Yes
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud Raiser's Edge NXT again?
Yes
The application focuses on fundraising, move management, events, and interactions. If this is your core business then it will suit you well. Customization is limited though, and you end up using Attributes to fill in gaps.
Raiser's Edge Support
Blackbaud provides good support for the platform and delivers fixes for products in typical release cycles. The knowledge-base and community are extensive.
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