Docebo Learning Suite Reviews

Docebo [Learning Suite] is a great tool for hosting content when you have a clear idea and path of how you want your users to engage. Essentially, the UI and experience is beautiful and the navigation for users really beats out many other learning platforms but you need to be very deliberate in designing the paths for employees to take. You cannot expect employees and users to intuitively figure out what they need to do within the system. This is a key drawback. What I love is content curation from external sites such as youtube, linkedin, and uploaded videos that can launch all within Docebo -that for us is key to track how much engagement were getting where we couldn't have that on our previous platform.

It is a good LMS if you have industrial or corporate customers where you need to incorporate your own branding. It is not as appropriate for education or government customers. It has a wide variety of functionality such as Social learning, certifications and retraining, vILT, webinar which is nice to expand capability.

The service is very slow often taking months to resolve issues. The CSM program is poor, with ill knowledgeable people not well trained in customer management with a lack of good follow through. This has been independently observed by several of our Super Admins as well as customers at their annual meeting. They say it has to do with growth, but this has been the case for years.

It is a good tool that helps design the training curriculum. It is easy to set up reminders when courses are overdue and run various reports. There is an issue with system latency, especially with video training. After the video is complete, and if you click exit, the status does not update under my records.
There are times when the user can click on a video and work on other tabs. There should be functionality where the video stops when the Docebo page is not being accessed.

The team is prompt and knowledgeable. It would be nice to have the ability to call and talk to a real person. All problems have been resolved so far, hence no issues.

Docebo LMS is mostly used for educational institutions and also for small/medium-sized companies. For larger organizations, the robustness, reporting, and customer support areas are yet to be improvised. The automation of the course completion feature is not fully developed; hence, a lot of manual efforts are required. It is well-suitable for the organizations where they expect a lot of flexibility and customization.

The cost of the product is comparatively less, and the return on investment is high. It offers a lot of flexibility in terms of features, customization, enhancements, etc. Since this is an evolving product, it brings up the latest features to the customers quickly. Customer support, product stability, and reporting are a few areas where they have to improve.

Docebo is very well suited to all those companies that need to be constantly updated on issues, such as sales or technology, because through this tool you can have your person updated on specific topics. Docebo Learn is driven by artificial intelligence, which makes your work faster and easier to find. It is a very didactic tool--you can make video conferences, chat, and forums. It also allows you to evaluate the skills and knowledge of your employees.

If you need to get up and running quickly with an online training system, are okay with mediocre functionality, and want to use course content from their marketplace, Docebo is a good option. If you want a more powerful system and good support, then I do not recommend Docebo.

Extremely well suited for simple projects, when the customer process is simple or there is no process.
It is less appropriate for complex projects, when software customizations may be needed (they are possible but costs may increase a lot).